Port Macquarie Hastings Council Digital Roadmap

Council lacked a unified picture of its digital landscape. Business problems were siloed within departments, there was no strategic framework connecting applications, technology, and data capabilities, and no roadmap to guide investment decisions across a complex multi-department environment. Without this foundation, the council could not prioritise digital initiatives or build toward advanced analytics.

• ✓Interviewed 95% of staff across all areas of Council to surface key business problems and capability gaps directly from operational teams
• ✓Developed a comprehensive Enterprise Architecture using Arrochar's proprietary EA framework, covering business, application, and technology layers
• ✓Designed current and future state business capability models, applications maps, and technology architecture
• ✓Built an advanced data analytics design with DAMA-aligned data management and governance capabilities
• ✓Delivered a 5-year digital initiative roadmap with prioritised investments, key strategic frameworks, and governance standards

• →95% of council staff interviewed, ensuring the strategy reflected real operational needs — not just executive assumptions
• →Delivered a 5-year roadmap for digital initiatives including an advanced data analytics capability aligned to DAMA
• →Business capability model and governance frameworks adopted as the standard for council planning and investment decisions
• →Strategic EA positioned council to make evidence-based technology decisions and avoid costly duplication